Privacy Policy (Nova Premium Rentals)
Effective Date: March 16, 2026
Nova Premium Rentals (“Nova,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (the “Site”), submit a booking request, or communicate with us.
By using our Site, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
Contact details (name, phone number, email)
Booking request details (dates, pickup/delivery preferences, trip notes)
Driver-related details you submit (date of birth, driver’s license info, verification details) if requested for booking verification
Payment-related information (if you pay online, payment is processed by a third-party processor; we typically do not store full card numbers)
Communications (messages, emails, call notes, chat submissions)
When you use the Site, we may automatically collect:
IP address, device type, browser type
Pages viewed and actions taken
Approximate location (derived from IP)
Referral source (how you found our Site)
Cookies and similar tracking technologies (see “Cookies” below)
We may receive information from:
Payment processors (confirmation of payment status)
Analytics and advertising partners (performance data)
Identity/verification services (if used for driver verification)
We use information we collect to:
Respond to booking requests and verify reservations
Communicate with you by phone, text, or email about booking details and trip support
Provide delivery/pickup coordination and customer service
Process payments and prevent fraud
Improve the Site, user experience, and our services
Send administrative messages (policy updates, confirmations, receipts)
Run and measure advertising/marketing performance (where permitted)
We may use cookies, pixels, and similar technologies for:
Site functionality and security
Analytics (understanding traffic and performance)
Advertising measurement (for example, Meta Pixel or Google conversion tracking, if enabled)
You can control cookies through your browser settings and, where available, our cookie consent tool.
Note: blocking certain cookies may affect Site functionality.
We do not sell your personal information in the traditional sense. We may share your information in these situations:
We may share information with trusted vendors that help us operate, such as:
Website hosting and form tools
Payment processors
Analytics providers
Messaging/communication tools (SMS/email providers)
Identity/verification tools (if used)
We may disclose information if required to comply with law, enforce our policies, protect our rights, or prevent fraud or safety risks.
If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
If you submit a request or provide your phone number, you agree we may contact you by call or text to:
Confirm details
Verify identity
Coordinate pickup/delivery
Provide trip support
Message and data rates may apply. You can opt out of marketing texts by replying STOP (transactional messages may still be sent when needed to complete a booking).
We keep personal information only as long as reasonably necessary for:
Booking and customer support
Legal, tax, insurance, and accounting requirements
Fraud prevention and dispute resolution
We use reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Depending on where you live, you may have rights to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion (subject to legal exceptions)
Opt out of certain marketing communications
Virginia residents: You may have rights under the Virginia Consumer Data Protection Act (VCDPA), including access, correction, deletion, and obtaining a copy of certain data, subject to applicable exceptions.
To make a request, contact us using the information in the “Contact Us” section. We may need to verify your identity before fulfilling requests.
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Our Site may link to third-party websites (e.g., mapping services, payment pages). We are not responsible for the privacy practices of those third parties. Please review their policies.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.
If you have questions or requests about this Privacy Policy, contact us:
Nova Premium Rentals
Phone: 703-804-6418
